Dear Backers,
If you have already completed your KRYDRUFI PledgeBox survey, you do not need to complete it again. However, please log in and carefully double-check that your shipping address, postal code, phone number, and order information are all correct.
An incorrect or incomplete address may cause your package to be delayed, returned, lost, or delivered to the wrong location. Reshipping costs are extremely high, so please make sure all your information is accurate before we begin fulfillment.
If a package is returned or requires reshipment due to an incorrect or incomplete address, an invalid phone number, failure to collect the package, refusal of delivery, or any other issue caused by the recipient, the backer will be required to pay the shipping fee again before we can resend the order.
If you have not yet completed your KRYDRUFI PledgeBox survey, please complete it immediately.
Our team is currently working extremely hard to prepare production and fulfillment. In addition to coordinating with the factory, manually reviewing thousands of customized orders, and organizing international shipments, we are also spending many hours every day sending reminder emails and assisting backers who have not completed their surveys.
Our shipping window begins on August 1. We must finalize your shipping address and order configuration before we can prepare and dispatch your order.
Please do not continue to delay completing the survey.
We cannot process or ship any order without a completed survey because we need your confirmed shipping address, contact information, and final order configuration.
We also kindly ask that you do not wait several weeks or months and then contact us asking why your order has not been shipped. If your survey has not been completed, we simply cannot process your shipment. This may delay your own order and creates a large amount of additional follow-up work for our customer service and fulfillment teams.
If you cannot find the survey email:
- Please check your Spam or Junk folder.
- If your Kickstarter account uses an Apple Private Relay email address ending in @privaterelay.appleid.com, please contact us immediately and provide a different email address so we can resend the survey.
- If you still cannot find the email, please contact us directly, and we will help you resolve the issue as quickly as possible.
Before submitting or confirming your survey, please check:
- Full recipient name
- Street address and apartment/unit number
- City and state/province
- Postal or ZIP code
- Country
- Valid phone number
- Selected reward, color, and add-ons
Our goal is to deliver every order as quickly and smoothly as possible, but we need your cooperation to make that happen.
Thank you for your continued support, understanding, and cooperation.
KRYDRUFI Team
