Hi everyone,
Here’s our latest fulfillment update for the KRYDRUFI V1 2.0.
📦 Current Shipping Progress
🇦🇺 Australia & 🇪🇺 European Union
We have now completed shipping all orders for Australia and EU countries.
🇺🇸 United States
U.S. fulfillment is currently in progress. Our warehouse is processing approximately 150 orders per day, and we are continuing to work through the remaining orders as quickly as possible.
Please be patient if you have not yet received your shipping notification — orders are being processed continuously.
🇬🇧 United Kingdom
Our UK shipment is now confirmed to arrive at our UK warehouse on September 28.
We expect the inventory to be checked into the warehouse and begin shipping around September 30.
Once dispatched, local UK delivery normally takes approximately 1–2 days.
🚚 Important Information About Tracking
For many orders, the tracking information may initially show WINIT as the logistics provider.
WINIT handles the warehouse and transportation network, but this does not necessarily mean WINIT will deliver the package to your door.
In many cases, the process works like this:
WINIT Warehouse → Truck Transportation → Your Local Area → Local Carrier (such as USPS, UPS, or another delivery partner) → Your Door
Because of this handover process, there may occasionally be periods when the tracking information does not update immediately.
If a shipment takes unusually long, we will continue monitoring it. If your shipment has been in transit for more than 10 days without successful delivery, we will proactively follow up and contact you if necessary.
If your package is confirmed lost, or if you believe it was stolen after delivery, please contact us and we will help investigate and resolve the issue.
📦 After You Receive Your Painting Station
Please take a few minutes to check your order after delivery.
1. Check the product for any shipping damage
Although we package the products carefully, international transportation can occasionally cause damage.
If you find any damaged parts or modules, please contact us and send us a photo. We will help arrange a replacement for the affected module.
2. Please read the User Manual
The latest user manual is available on our official website. We strongly recommend reviewing it before using your Painting Station for the first time.
3. Important — Dry Palette Storage
When storing the Dry Palette, please make sure it is placed inside the designated center area of the lid.
If the Dry Palette is positioned outside this area or is not seated correctly, the lid may not close or latch properly.
Please check its position before applying pressure to the latches.
Thank you again for your patience while we complete fulfillment.
We are processing orders every day and will continue monitoring shipments until all Kickstarter rewards have been successfully delivered.
If you have any questions about your order, delivery, missing items, or damaged parts, please contact us at:
Thank you for supporting KRYDRUFI.
— KRYDRUFI Team
