Your Guide to Our Shipping Policy

To enhance your shopping experience with us, we've outlined our shipping policy, detailing everything from email notifications to logistics services and shipping times. This guide aims to ensure transparency and set the right expectations for your orders.

1. Understanding Our Shipping Fees

To provide clarity on how shipping fees are calculated based on your location and order weight, we've outlined our rates in the table below. Additionally, we're pleased to offer free shipping on orders over $50 USD to all our customers, regardless of location.

Weight Range (oz) Shipping Fee (USD) - USA & UK Shipping Fee (USD) - Other Countries
0.5-3.6 $4.00 $6.00
3.7-7 $5.00 $7.00
7.01-15 $7.00 $9.00
15.01-24 $8.00 $12.00
Over 24.01 $10.00 $15.00

Other Countries include: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland.

2. Email Notifications for Shipping

Will I receive email notifications for my shipment?

Absolutely. After providing a valid email address, you'll receive updates throughout the shipping process. It's vital to ensure that your contact information is accurate. Tracking information will be sent from support@krydrufi.com, so please add us to your list of trusted senders to receive all necessary updates.

3. Circumstances for Additional Shipping Charges

There are specific situations where an additional shipping fee may be required:

  • Incorrect Address Submission: An incorrect address can lead to delivery failure, necessitating a second delivery attempt at an additional charge.
  • Failure to Pick Up: If you do not collect your package within the specified timeframe from a local shipping station or if the shipping company can't contact you, leading to delivery failure, an additional fee will be incurred.
Weight Range (oz) Shipping Fee (USD) - USA & UK Shipping Fee (USD) - Other Countries
0.5-3.6 $4.00 $6.00
3.7-7 $5.00 $7.00
7.01-15 $7.00 $9.00
15.01-24 $8.00 $12.00
Over 24.01 $10.00 $15.00

Other Countries include: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland.

4. Logistics Services

We partner with multiple logistics providers to ensure timely delivery of your orders. The choice of logistics company is tailored to the shipping method and delivery address you specify, guaranteeing efficient and reliable shipping.

5. Shipping Time

Orders are processed promptly, usually within 3 days. Orders requiring special handling or customization may need extra processing time. We communicate any potential delays promptly.

Country/Region Estimated Shipping Time
USA (Mainland) 7-15 days
USA (Remote Areas) 20-35 days
UK 7-15 days
Australia 10-15 days
Austria 10-15 days
Belgium 10-15 days
Canada 10-15 days
Denmark 10-15 days
Finland 10-15 days
France 10-15 days
Germany 10-15 days
Greece 10-15 days
Hungary 10-15 days
Ireland 10-15 days
Italy 10-15 days
Japan 10-15 days
Luxembourg 10-15 days
Netherlands 10-15 days
New Zealand 10-15 days
Norway 10-15 days
Poland 10-15 days
Portugal 10-15 days
Singapore 10-15 days
South Korea 10-15 days
Spain 10-15 days
Sweden 10-15 days
Switzerland 10-15 days

This table is designed to provide clear and straightforward information to help you understand the estimated shipping times based on your location, ensuring a transparent and hassle-free process for receiving your orders.

6. Shipping and Customs Duties

Shipping fees and customs duties are calculated based on your selected shipping method, delivery address, and order value. We aim to offer the most cost-effective shipping and customs solutions.

7. Order Tracking

You'll receive a tracking number for your order, allowing you to monitor its status and progress via our website or the logistics provider's platform.

8. Receiving Instructions

Upon receiving your order, please inspect the packaging and items for any damage or missing parts. Contact us immediately if any issues arise, ensuring a swift resolution.

In Summary

Our goal is to provide a seamless and transparent shipping experience. From keeping you informed every step of the way to partnering with reliable logistics services, we're dedicated to ensuring your satisfaction. For any questions or assistance, our customer service team is always here to help.