Hi everyone,
As more and more KRYDRUFI V1 2.0 orders are arriving, we’d like to share a few important notes about shipping, checking your package, and a recent latch issue reported by a small number of customers.
📦 Shipping Damage or Lost Packages
With a large number of orders currently being shipped, a small number of packages may unfortunately be damaged or lost during transit.
We added an additional shipping carton for protection, but we can’t completely prevent damage caused by rough handling during transportation.
If your package arrives damaged, appears to be lost, or anything doesn’t look right, please contact us by email. Our support team will remain available throughout fulfillment, and we’re actively monitoring shipments and reported issues.
We’ll help you resolve the problem as quickly as possible.
🔍 Missing Something? Please Open and Check Every Module First
If you receive your package and think an accessory or part is missing, please open and check all of the modules first.
To fit everything safely into a single package and make the best use of the available space, some components are packed inside other modules, lids, compartments, and the bottom storage box.
This includes items such as the Dry Texture Palette, Glass Palette, and other smaller accessories.
So don’t worry if you don’t see everything immediately after opening the main package — some parts may be packed inside another module.
If you’ve checked everything and something is still missing, just email us and we’ll help.
🔧 Parts Box Latch Update
We’ve also recently received feedback from around three customers who experienced a broken latch on their Modular Parts Box.
This has been very uncommon in the past, and we’re currently working with our factory to investigate the cause. One possibility we’re checking is whether a small number of defective latches may have made it into this production batch.
Fortunately, because the KRYDRUFI system was designed to be modular and repairable, the latch itself can be easily replaced without replacing the entire box.
For affected customers, we’ll send 4 replacement latches free of charge.
We’re also using this opportunity to test an upgraded latch made from a more expensive nylon material, which we expect to provide better toughness and durability.
Customers who experienced the issue will be among the first to receive and test these new nylon latches. If real-world testing confirms the improvement we expect, we’ll consider upgrading future production to the nylon version.
❤️ If You Have Any Problem, Please Contact Us
Whether it’s shipping damage, a lost package, missing parts, a broken latch, or another product issue, please contact us by email.
We’re following the fulfillment process closely and will continue supporting everyone as more packages arrive.
And please keep sending us your feedback. Every real-world report helps us find small details we can improve and make the KRYDRUFI modular system better over time.
Thank you again for your patience and support!
— KRYDRUFI Team
