Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@krydrufi.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@krydrufi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@krydrufi.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@krydrufi.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@krydrufi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@krydrufi.com.

🛍️ Krydrufi Refund & Exchange Policy

At Krydrufi, we aim to make your shopping experience smooth and worry-free. Below are our refund, return, and exchange policies in full:

1. Refund Before Shipment

Order Cancellation:
We hold your order for 24 hours before shipping begins. During this window, you may cancel your order for a full refund.

How to Cancel:
Please email us at support@krydrufi.com or leave us a message online.

Refund Processing:
If canceled within 24 hours, we will refund the full amount via your original payment method.

2. No Returns or Refunds During Shipment

Once your order has shipped, we are unable to cancel or refund it until you receive the package.
We recommend waiting until delivery before assessing and initiating a return if needed.

3. 30-Day Return Guarantee

We offer a 30-day return policy from the date you receive your item.

  • Eligibility: The item must be in the same condition you received it — unused, with tags, and in original packaging.

  • Required: A receipt or proof of purchase is needed.

How to Initiate a Return:
Email us at support@krydrufi.com with your order number and reason for return.
Items sent back without prior approval will not be accepted.

4. Return Addresses

Return addresses may vary depending on your location. After your return is approved, we will provide the correct address.

  • United States Orders:
    KRYDRUFI – Returns Department
    381 S Brea Canyon Rd, Walnut, California 91789, USA

  • Other Countries / International Orders:
    Hong Kong Alan Innovation Technology Co., Limited / KRYDRUFI
    Flat/RM 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

📧 Email Support: support@krydrufi.com
📞 Phone Support: +852 5935 0072

5. Return Label & Shipping Instructions

After your return request is approved, we will provide you with a prepaid return shipping label.

How to use the return label:

  1. Schedule a pickup or drop-off with the courier listed on the label.

  2. After sending the package, email us at support@krydrufi.com with the tracking number.

  3. We will monitor the shipment and process your refund or exchange after inspection.

✅ This ensures a hassle-free experience with no shipping cost to you.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved:

  • Refunds will be issued within 10 business days

  • The refund will be processed to your original payment method

  • No additional transaction fees will be charged

  • Original shipping fees are non-refundable, unless the return is due to a product defect or our shipping error

7. Consumer Complaint – Faulty Product

If the goods you receive are defective, you are entitled to make a complaint.

You may request:

  • A replacement with a defect-free item

  • Repair of the defect

  • A price reduction

You must report the issue within one year of discovering the defect, and within the product’s warranty period.
We will respond to all complaints within 30 days of receiving your notice.

❗ Please do not send any item back before contacting us.

📧 To file a complaint, email: support@krydrufi.com

8. Replacement of Damaged Parts

We offer free part replacement if any product components are damaged:

  • Within 1 Year: All part and shipping costs are covered by us.

  • After 1 Year: We continue to provide free parts; shipping costs will be your responsibility.

Details and request forms are available on our website.

9. Exchange Policy

9.1 Incorrect or Incomplete Orders

If you received the wrong product, color, or if any parts are missing:

  • We’ll arrange a free exchange

  • Please contact us within 7 days of receiving your order

9.2 Defective or Damaged Items

If your item is damaged or has a quality issue:

  • Contact us within 7 days of delivery

  • We will provide a free return, replacement, or full refund, depending on your preference

10. Free Return Promise

We believe that trying our products should be risk-free.

That’s why we offer a 100% free return service for all orders within 30 days of delivery — no questions asked.

  • ✅ No return shipping fees

  • ✅ Prepaid return label provided

  • ✅ Full refund after return and inspection

If the product doesn’t work for you, simply send it back — no stress, no cost.

⚠️ Final Notes

  • Please do not return items before contacting us — we will provide proper instructions and labels

  • All returns must include a valid tracking number

  • We reserve the right to deny returns that fall outside the terms of this policy

Legal mentions

Hong Kong Alan Innovation Technology Co., Limited / KRYDRUFI

Address: FLAT/RM 1911,Lee Garden One,33 Hysan Avenue,Causeway Bay,Hong Kong

Email: support@krydrufi.com