We're committed to providing our customers with unparalleled after-sales support. By simply registering your email with us, you unlock a full year of comprehensive protection for your purchases.

This easy step ensures that your products are covered, giving you peace of mind. Let's dive into how you can take advantage of this offer.

1. What's Covered?

We offer a 365-day free replacement for any plastic or metal parts of your product that may be damaged. This includes damages discovered upon receiving your product as well as damages that occur during use. Whether it's wear and tear or a sudden break, we've got you covered.

Exclusions: Please note that replacements do not extend to silicone inserts, paper, sponge, silicone parts, or any consumables subject to natural wear and tear. Additionally, damage caused by corrosive liquids (strong acids or bases) or DIY modifications to the modules is not covered under our after-sales support.

2. Where Can You Enjoy After-Sales Support?

Our after-sales support is available for purchases made through our official website, authorized online and offline dealers, including our Amazon store.

Any purchase made from an authorized store is eligible for our after-sales support, ensuring your investments are protected no matter where you shop.

3. How to Secure Your Protection?

Direct Purchases:

If you buy directly from our official website, your after-sales support starts immediately upon registration.

Purchases from Dealers:

For items bought from authorized dealers, register on our official website and provide us with the dealer's invoice or a screenshot of the online payment order when you need our support. This simple process ensures that your product is protected, regardless of the purchase point.

4. Receiving Your Parts

Local Dealer Purchases:

Should you need a replacement part, you have the option to email us for an appointment with a local dealer. We'll arrange everything, including informing you about the available times for part replacement, which you can then have done at the dealer's store.

Direct Delivery:

Alternatively, you can opt for us to send the necessary parts directly to your address, ensuring a hassle-free replacement process.

In Summary

By registering your email on our website, you're not just securing a product; you're ensuring a year of reliable support and peace of mind.

Whether it's a direct purchase from our website or from an authorized dealer, your after-sales protection is guaranteed.

Remember, our goal is to provide you with not just quality products, but also the assurance that we're here to support you every step of the way.

Thank you for choosing us. Your satisfaction and peace of mind are our top priorities. Register today and enjoy a year of comprehensive after-sales support.


Weinan Zhang


Hong Kong Alan Innovation Technology Co., Limited