A transparent update from the Krydrufi team:
Over the past year, we’ve received a lot of encouragement — and some important criticism.
Some customers thanked us for our fast responses.
Others pointed out issues with shipping delays or stock availability.
We believe the right thing to do is to address these openly — explaining what happened, what we learned, and what we’re doing next.
This update is written in a simple Q&A format, so everything is clear and easy to understand.
Logistics & Shipping
Q: What did you improve in logistics during 2025?
A: We began working with local fulfillment partners in key regions.
In 2025, we officially started cooperating with overseas warehouses in the UK, the US, and Australia. This was a major operational step for us and led to two immediate improvements:
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Faster delivery times for most customers
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Easier returns and exchanges, thanks to local return addresses
For a small brand like ours, this required significant investment, but we believe it’s essential for long-term trust.
Q: Why do stock shortages or split shipments still happen sometimes?
A: This is one of the challenges we faced most often in 2025.
There are a few key reasons:
A large number of individual components Our modular system means far more SKU than a standard product.
High overseas warehouse storage costs Stocking every component in large quantities at all times isn’t sustainable.
Demand spikes are hard to predict Certain modules can sell out faster than expected.
Because of this, there were rare cases where we had to ship specific components directly from our China warehouse.
This increased our shipping costs and, in some cases, resulted in customers receiving parcels from different locations.
Q: How will this improve in 2026?
A: This is one of our top priorities.
In 2026, we are committing to:
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Maintaining at least 3–4 months of core inventory in our UK, US, and AU warehouses
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Prioritizing stock stability for high-frequency components
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Reducing cross-warehouse and international reshipments as much as possible
We know that for customers, reliability matters more than speed.
Customer Support
Q: What are you most proud of in customer service this year?
A: Trust — built one conversation at a time.
In 2025, we received 300+ five-star reviews across:
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Our website’s review system
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Trustpilot
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Facebook pages and community feedback
Many of these reviews mention the same thing: We take responsibility and genuinely try to help.
Our support team worked with a simple rule:
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If we’re awake, we check emails — often every hour
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No copy-paste responses
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Every issue gets a real solution, not an excuse
It’s demanding, but it reflects how seriously we take our customers.
Q: Where do most support issues still come from?
A: Shipping-related problems.
Based on our internal data:
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Roughly 3–5 shipments per 1,000 orders experienced issues such as:
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Packages left unattended and stolen
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Delayed tracking updates
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Rare confirmed lost parcels
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Even if the percentage is small, each case matters deeply to the customer involved — and to us.
Q: What will change in 2026?
A: We’re becoming more proactive.
Starting in 2026, we will:
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Further refine our local courier partnerships
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Manually review all in-transit orders every 12 hours
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Contact customers early if any irregularities appear
Our goal is simple: to inform customers before frustration sets in.
Product Development & Quality
Q: Why do you release new products slowly?
A: It’s intentional.
At Krydrufi, we don’t rush product launches. Instead, we prefer to:
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Run repeated Q&A sessions within our community
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Send prototypes to real customers for long-term use
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Collect honest — sometimes critical — feedback
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Only move forward when the product truly proves itself
We would rather release fewer products that genuinely help, than many that look good but don’t work well in real life.
Q: What’s planned for 2026?
A: Four new accessories, all designed to work with our current system.
In 2026, we plan to introduce four new accessories that:
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Are fully compatible with existing Krydrufi products
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Do not require replacing your current setup
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Focus on practicality and real-world painting workflows
We also actively welcome feedback via email, comments, or our community — your input directly shapes what we build next.
Community
Q: How has the Krydrufi community grown in 2025?
A: Beyond what we expected.
By the end of 2025:
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Our Facebook group reached nearly 1,800 members
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Our Instagram community grew to nearly 8,000 followers
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We supported and sponsored around 16 hobby events
What matters most isn’t the numbers —
it’s seeing people share setups, help each other, and influence product improvements directly. This community is the heart of Krydrufi.
A Final Note
We don’t claim to be perfect — and we never will.
But we can confidently say this:
We listen carefully. We take responsibility. And we keep improving.
If you’ve supported us, challenged us, or simply used our products quietly — thank you.
You’ve helped shape where Krydrufi is today.
In 2026, we’ll continue building slowly, thoughtfully, and honestly.
— The Krydrufi Team
